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Are you a Veteran? Active duty or Reserves? A caregiver? A family member? The Department of Veterans Affairs wants to make it easier for you to explore, apply for, manage, and track your VA benefits. Teams at the VA want to hear your feedback about improvements they are making to VA websites, mobile applications, and other digital tools -- to ensure that these services are usable and relevant for you.
Most studies are conducted online - you'll only need a computer connected to the Internet. Some studies are conducted face-to-face near you or may require a smartphone. The studies typically last one hour or less and are scheduled during business hours (Eastern timezone). Some studies may require Veterans with specific characteristics. You will receive a thank-you gift for your participation and time.
The first step is to sign up. After clicking Register, you will be directed to our Participant Recruiting Screener Questionnaire. The information you provide will only be used to determine your eligibility for specific studies. Registration takes about 5 minutes. As a thanks for your time, we'll email you a $5.00 Amazon Coupon Code.
Once you are registered, we will invite you via email to participate in a study that matches your characteristics. You'll then need to sign a participant agreement and consent form. To participate, you'll simply login as instructed and provide your feedback. All participants who complete a study will receive a thank-you gift for your time.
To meet the VA's continuous user research needs, we are recruiting many Veterans, caregivers, and family members. Please help us by sharing this feedback opportunity with other Veterans you think may want to participate. You can give them this address: www.veteranusability.us
We support two offices within VA. You are welcome to contact either with questions.
Digital Service at VA
Contract Number: 36C10B19C0013
DSVA Technical POC:
DSVA Contracting POC:
Human Factors Engineering
Contract Number: 36C10X18C0061
HFE Technical POC:
HFE Contracting POC: