VA Contracts: 36C10B22C0011 & 36C10X18C0061

VA Contracts: 36C10B22C0011 & 36C10X18C0061


The Veteran Usability Project

The Veteran Usability ProjectThe Veteran Usability ProjectThe Veteran Usability Project
Military boots & flag by a smart phone.
Text - Help the VA make its digital tools more user-friendly
Register TODAY

What are Veteran User Experience Research Studies?

Improving your digital experience

Are you a Veteran? Transitioning Servicemember or Reservist? A caregiver? A family member? The Department of Veterans Affairs wants to make it easier for you to explore, apply for, manage, and track your VA benefits. Teams at the VA want to hear your feedback about improvements they are making to VA websites, mobile applications, and other digital tools -- to ensure that these services are usable and relevant for you. 


Here's an article from the VA's Deputy Chief Technology Officer - Health Delivery about our program.

How do I participate?

It's simple

Most studies are conducted online - you'll only need a computer connected to the Internet. Some studies are conducted face-to-face near you or may require a smartphone. The studies typically last one hour or less and are scheduled during business hours (Eastern timezone). Some studies may require Veterans with specific characteristics. You will be compensated for your participation and time. 

Person using a laptop.

Step #1: Register

The first step is to sign up. After clicking Register, you will be directed to our Participant Recruiting Screener Questionnaire. The information you provide will only be used to determine your eligibility for specific studies. Registration takes about 5 minutes. As a thanks for your time, we'll email you a $5.00 Amazon Coupon Code. (NOTE: You only need to register once to be included in future studies.)

Register TODAY
Two people engaged in a video conference call through a laptop.

Step #2: Participate and Get Paid

Once you are registered, we will invite you via email to participate in a study that matches your characteristics. You'll then need to sign a participant agreement and consent form. To participate, you'll simply login as instructed and provide your feedback. All participants who complete a study receive compensation for their time (excluding VA employees). 


New in 2023: participants may also opt to send their compensation to not-for-profit agencies serving Veteran communities.

Where can I donate my compensation?

Leashes of Valor

Blinded Veterans Association

Leashes of Valor

To donate, just select "Leashes of Valor" in the Recruiting Screener Questionnaire and during study scheduling.

Learn more about LOV

Rock Island Farm

Blinded Veterans Association

Leashes of Valor

To donate, just select "Rock Island Farm" in the Recruiting Screener Questionnaire and during study scheduling.

Learn more about RIF

Blinded Veterans Association

Blinded Veterans Association

Blinded Veterans Association

To donate, just select "BVA" in the 

Recruiting Screener Questionnaire and during study scheduling.

Learn more about BVA

Know others who might want to participate?

Share this Link!

To meet the VA's continuous user research needs, we are recruiting many Veterans, caregivers, and family members. Please help us by sharing this feedback opportunity with other Veterans you think may want to participate. You can give them this address: www.veteranusability.us

Want to ask the VA directly?

We support two offices within VA. You are welcome to contact either with questions.


Department of Veterans Affairs

Contract Number: 36C10B22C0011 

VA Technical POC:

Kevin Hoffman

VA Contracting POC:

Eunice Garcia

feedback@va.gov


Department of Veterans Affairs, Human Factors Engineering

Contract Number: 36C10X18C0061

HFE Technical POC:

John Brown

john.brown14@va.gov

HFE Contracting POC:

Luz Rivera

luz.rivera5@va.gov

Got Questions?

We're here to help make it easy for you to contribute - send us any questions you may have.

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